Email and SMS Automation Platform for Limo Companies
Automate client and driver communications with 11+ trigger-based notifications via email (Resend) and SMS (Twilio) — with per-company phone numbers and template customization.
DrivOQ's communication automation layer handles all outbound messaging for your operation. The notification system supports 11+ trigger events — booking confirmations, driver assignments, en-route alerts, arrival notifications, trip completions, cancellations, and more — each with independent email and SMS toggles so you control exactly what gets sent, to whom, and via which channel.
Each company is provisioned with its own Twilio subaccount and dedicated phone number. SMS messages to your clients come from your number, not a shared platform number — keeping your brand identity intact. Email is delivered via Resend with your company name as the sender display name.
Templates support a rich set of merge variables covering all key booking details: client name, driver name, pickup address, dropoff address, vehicle type, reference number, total amount, flight number, sign name for meet-and-greet trips, and more. Quiet hours and monthly spending caps protect against over-messaging and cost overruns.
What’s included
Related features
Automated Notifications
Send automated booking confirmations, driver reminders, client updates, and owner alerts via email and SMS — triggered by booking status changes.
automationQuote Follow-Up Automation
Automatically follow up with clients who requested a quote but didn't book — via email or SMS — with a configurable multi-step sequence and optional discount.
coreBranded Booking Portal
Give every client a professional booking page at your company's unique URL — complete with vehicle selection, real-time pricing, and Google Places address search.
Frequently asked questions
Can I customize the content of notification messages?
Notification templates support merge variables for personalization. The template structure and content can be configured in the SMS and email settings pages in your dashboard. Variables like client name, pickup address, driver name, and reference number are inserted automatically.
What is the difference between this and the quote follow-up feature?
The notification system handles transactional messages tied to booking events (confirmation, assignment, status changes). The quote follow-up system handles proactive outreach to prospects who have not yet booked. Both use email and SMS, but they serve different stages of the client journey.
Are there message rate limits?
Monthly budget caps are the primary protection against cost overruns — you set a maximum spend for SMS and email each month. Additionally, quiet hours prevent messages from being sent late at night or very early in the morning regardless of the trigger timing.
Ready to streamline your operations?
DrivOQ gives you everything you need to manage bookings, dispatch drivers, and delight clients — all in one place. Start your free 7-day trial today.
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