Last updated: April 2026
DrivOQ ("we", "our", or "us") operates the DrivOQ platform available at drivoq.com. This Privacy Policy explains how we collect, use, share, and protect information when you use our platform. By using DrivOQ, you agree to the practices described in this policy.
When you create a DrivOQ account, we collect your name, email address, company name, and password. Company owners and administrators provide this during onboarding.
You provide information about your business operations including vehicle details, driver profiles, client contact information, booking records, and pricing configurations. This data belongs to you and is stored securely on our platform.
We collect information about how you use DrivOQ, including pages visited, features used, and actions taken within the platform. This helps us improve the product.
When your clients use your DrivOQ-powered booking portal or receive notifications, we collect the information they provide: name, email, phone number, pickup and dropoff addresses, and booking preferences.
With their consent, drivers share their location while active on the DrivOQ driver app. This data is used to enable dispatch, live tracking, and ride progress updates.
We do not store your payment card information. Billing is processed by Stripe, which has its own privacy policy and security certifications.
We do not sell your personal data. We share information only with trusted service providers required to operate the platform:
We may also disclose information when required by law, to enforce our Terms of Service, or to protect the safety of users.
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), encrypted database storage, row-level security to prevent cross-tenant data access, and access controls limiting who can access production systems. However, no method of electronic transmission or storage is 100% secure. We recommend using strong, unique passwords for your DrivOQ account.
We retain your account and business data for as long as your account is active. If you close your account, we delete your data within 90 days, except where we are required by law to retain it longer. Booking records may be retained for accounting and legal compliance purposes. You can request data deletion at any time by contacting us at support@drivoq.com.
Depending on your location, you may have the following rights:
To exercise any of these rights, contact us at support@drivoq.com. We will respond within 30 days.
DrivOQ uses cookies and similar technologies for authentication (keeping you logged in), security (preventing cross-site request forgery), and basic analytics (understanding which pages are visited). We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to log in and use the platform.
DrivOQ is a business platform intended for use by adults. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on the platform. Continued use of DrivOQ after the effective date of any change constitutes acceptance of the updated policy.
For privacy-related questions, data requests, or concerns, contact us at:
DrivOQ Privacy
support@drivoq.com